2025: 86 engagements.
In 2025 Epcotec delivered 86 engagements across Every practice area at scale. Every engagement is recorded below - sector, work delivered and how it was achieved. No client names, by policy; references are available on request. The full 734-engagement register lives on one page here.
Eighty-six deliveries across every practice area. Integration and modernisation run as parallel programmes; document intelligence and voice operate as product lines; the tender engine answers RFPs within two business days.
2025 · 86 of 734 engagements recordedMerged a fragmented claims pipeline across legacy policy systems, brokers and a new underwriting core into one audited flow.
Strangler-pattern routing retired the legacy gateway module by module, no big-bang cutover or change freeze window.
Delivered by Epcotec Ltd, Toronto
Connected field service dispatch to ERP inventory so crews order parts without phone calls or double entry.
Event-driven middleware reconciled records in near real time, replacing nightly batch jobs and reconciliation spreadsheets.
Delivered by Epcotec Ltd, Vancouver
Unified customer identity across four product lines so a single sign-on carries entitlements into every portal.
Progressive overlay introduced token exchange per service, deprecating per-app logins without a platform-wide migration freeze.
Delivered by Epcotec Pty Ltd, Canberra
Built an EDRMS overlay that exposes legacy records through modern search without moving a single archived file.
Adapter layer indexed in place, keeping retention rules intact while users got faceted retrieval immediately.
Delivered by Epcotec Pty Ltd, Canberra
Integrated grants intake with financial systems so payments trigger automatically once approval milestones post.
Contract-tested APIs replaced manual approval emails and the quarter-end keying backlog they created.
Delivered by Epcotec Ltd, Toronto
Wired logistics telematics into planning dashboards, giving dispatchers live ETAs instead of last night's position reports.
Streaming connectors with schema contracts replaced CSV uploads and the spreadsheet merge ritual around them.
Replaced point-to-point insurance broker feeds with a shared message spine and per-partner replay capability.
Idempotent consumers plus dead-letter queues ended the dawn reprocessing pages that followed every failed load.
Delivered by Epcotec Pty Ltd, Canberra
Linked permitting applications to inspection scheduling so crews see today's jobs the moment approvals post.
Domain events published once, consumed thrice, collapsed three swivel-chair coordination loops into zero.
Delivered by Epcotec Ltd, Vancouver
Consolidated seven supplier portals behind one procurement gateway with consistent pricing and order acknowledgement handling.
Canonical model at the edge absorbed supplier quirks, retiring bespoke integrations one contract at a time.
Bilingual patient referral exchange across regional clinics with audit trails clinicians can actually read.
FHIR-aligned adapters mapped legacy codes incrementally, replacing fax queues without pausing daily referrals.
Delivered by Epcotec Ltd, Toronto
Subscription lifecycle events from billing into CRM, finance and support with one source of truth.
Webhook bus with replay and drift detection retired weekly manual reconciliation meetings entirely.
Water utility meter data flowing into billing and leak analytics with publishable service-level reporting.
Gateway normalisation absorbed meter vendor dialects, ending per-vendor hand-cranked import scripts.
Delivered by Epcotec Pty Ltd, Canberra
Trading-adjacent reporting feeds consolidated for compliance with lineage every auditor can trace in minutes.
Strangler approach retired the overnight mainframe extract while dashboards read from the new pipeline.
Tourism booking platform synchronised with channel managers, solving overbooking across a dozen distribution partners.
Reservation event log with per-channel offsets replaced polling jobs and their stale-inventory races.
Delivered by Epcotec Pty Ltd, Canberra
Second-phase ERP overlay connecting warehouse, e-commerce and service desks onto shared master data.
Golden record service rolled out incrementally, each domain certified before its consumers switched.
Delivered by Epcotec Ltd, Toronto
Marine logistics documentation flow digitised from manifest intake through customs pre-clearance submission.
Structured intake with validation gates replaced emailed spreadsheets and their downstream re-keying.
Superannuation contribution feeds integrated across employers, administrators and the fund core with reconciliation built in.
Continuous matching engine replaced end-of-month suspense clearing, shrinking break investigations to hours.
Delivered by Epcotec Pty Ltd, Canberra
Multi-region order platform integration programme delivered for a retailer consolidating acquisitions across three continents.
Playbook-driven parallel strangler tracks with weekly contract audits kept every region shipping without freezes.
Classified and redacted 2.4 million pages of regulatory filings with review queues sized for exceptions only.
Document intelligence pipeline replaced the two-year manual review backlog with a nine-week supervised run.
Delivered by Epcotec Ltd, Toronto
Extracted structured terms from 180,000 supplier contracts, loading obligations into a searchable obligations register.
Layout-aware extraction with senior reviewer sampling replaced keyword searches and contract clerk abstraction.
Claims document triage across scanned medical reports, producing structured summaries adjusters accept without re-reading.
Vision-language models scored confidence per field, routing only low-certainty pages to human eyes.
Delivered by Epcotec Pty Ltd, Canberra
Municipal permit applications parsed into structured datasets, cutting intake staff time per application dramatically.
Extraction agents with citation-to-page evidence replaced manual data entry and its correction loops.
Delivered by Epcotec Ltd, Vancouver
Discovery document review across two million emails and attachments, privilege calls prepared for counsel sign-off.
Tiered model review with sampling audits replaced first-pass contract attorney hours at scale.
Engineering drawing and specification intelligence for a construction portfolio, extracting asset attributes into the registry.
Multimodal extraction paired with engineer spot checks replaced manual as-built transcription projects.
Delivered by Epcotec Pty Ltd, Canberra
Bilingual court record processing summarised into case briefs with paragraph-level citations judges can verify.
Document intelligence with grounded citations replaced summer-student summarisation backlogs each litigation season.
Delivered by Epcotec Ltd, Toronto
Insurance policy corpus normalised across decades of wordings, enabling coverage question answering for underwriters.
Retro-digitisation pipeline processed legacy scans first, then retired the archive room reference calls.
Mining tenement and environmental approval documents indexed for obligations, deadlines and renewal triggers.
Obligation extraction with calendar automation replaced the shared inbox that tracked statutory dates.
Delivered by Epcotec Pty Ltd, Canberra
Mortgage document verification pipeline handling income, identity and title evidence with per-file audit packs.
Evidence automation produced complete decision packages, ending screenshot-and-spreadsheet compliance files entirely.
Delivered by Epcotec Ltd, Toronto
Technical support knowledge mined from decades of tickets into structured troubleshooting playbooks for agents.
Clustering plus LLM summarisation replaced the tribal-knowledge wiki nobody had time to maintain.
Delivered by Epcotec Pty Ltd, Canberra
Heritage archive digitisation with transcription and entity linking across 400,000 scanned records for researchers.
Batch OCR with confidence-ranked human correction replaced grant-funded manual transcription cycles.
Delivered by Epcotec Pty Ltd, Canberra
Enterprise AI assistant platform with retrieval over internal knowledge, access controls mirroring source permissions.
Guardrailed RAG with evaluation harness replaced per-team proof-of-concept sprawl with one governed platform.
AI product line for tax research, shipping quarterly feature increments instead of one-off engagements.
Product-line operating model replaced project-by-project invention, reusing evaluation sets and prompt libraries.
Delivered by Epcotec Ltd, Toronto
Customer service AI triage handling first-touch responses across email, chat and web forms with escalation.
Evaluated rollout with human-in-the-loop review replaced the pilot graveyard of unfinished chatbots.
Delivered by Epcotec Pty Ltd, Canberra
Developer productivity platform with code assistant policies, usage analytics and secure model gateway routing.
Central gateway with spend controls replaced unmanaged personal API keys and shadow subscriptions.
Document drafting copilot for legal operations producing first drafts counsel edit rather than start.
Template-grounded generation with clause libraries replaced blank-page drafting and precedent hunting sessions.
Delivered by Epcotec Ltd, Vancouver
Field service AI assistant answering procedure questions from maintenance manuals with source references.
Retrieval grounded in approved manuals replaced printed binders and the phone-a-supervisor habit.
Delivered by Epcotec Pty Ltd, Canberra
Energy operations briefing generator synthesising daily reports from SCADA summaries, work orders and weather feeds.
Structured generation with editor approval replaced the 6 a.m. analyst copy-paste routine.
Delivered by Epcotec Ltd, Vancouver
Supply chain demand insight assistant exposing forecast reasoning and drivers to planners, not just numbers.
Explainable forecasting layer replaced the black-box exports planners routinely overrode anyway.
Multi-tenant AI platform foundation with model routing, cost attribution and per-tenant evaluation dashboards.
Platform productisation replaced bespoke pilots, letting each tenant ship AI features from shared rails.
Hospitality guest-experience AI answering pre-arrival questions, handling requests and routing exceptions to duty managers.
Multilingual assistant with escalation rules replaced the overnight answering service and its queues.
Government grant application drafting assistant producing structured submissions for senior reviewers to finalise.
AI-drafted tenders with senior review replaced weeks-long proposal writing sprints across bid teams.
Delivered by Epcotec Ltd, Toronto
Product research copilot synthesising competitive intelligence from public sources with dated citations for strategy teams.
Agentic research pipeline replaced analyst bookmark folders and quarterly manually-assembled slide decks.
Delivered by Epcotec Pty Ltd, Canberra
Contact centre modernisation replacing legacy PBX with cloud telephony across four regional sites, bilingual IVR included.
Site-by-site cutover with parallel running replaced the single-weekend big-bang migration plan.
Delivered by Epcotec Ltd, Toronto
Outbound voice agent for appointment reminders and rescheduling, integrated with the practice management calendar.
Conversational AI calls replaced the robo-dial blasts patients hung up on within seconds.
Speech analytics across recorded calls surfacing compliance breaches, coaching moments and recurring product confusion.
Automated call scoring replaced monthly random-sample QA reviews with full-coverage continuous monitoring.
Delivered by Epcotec Ltd, Toronto
Emergency after-hours call routing for a national trades network with escalation trees and SMS fallbacks.
Cloud routing with failover replaced the answering service contract and its per-call pricing.
Delivered by Epcotec Pty Ltd, Canberra
Hotel front-desk voice assistant handling routine inquiries in three languages and transferring complex cases.
Natural voice interactions replaced the touch-tone IVR guests abandoned to reach a human.
Clinic reminder and intake calls automated with confirmation capture written straight into scheduling records.
Voice automation with calendar writeback replaced staff phone blocks each morning and afternoon.
Delivered by Epcotec Ltd, Vancouver
Field crew dispatch line modernised with speech-to-text job capture feeding work orders automatically.
Live transcription into structured jobs replaced the dispatcher shorthand and next-day data entry.
Delivered by Epcotec Pty Ltd, Canberra
Pipeline operations hotline hardened with redundant cloud trunks, recorded lines and on-call bridge automation.
Carrier-diverse SIP with automated conferencing replaced the single-circuit hotline and manual dial-in bridges.
Delivered by Epcotec Ltd, Vancouver
Trading desk voice compliance recording with searchable transcripts and retention policy automation across desks.
Evidence automation replaced screenshot archives and the quarterly manual attestation ritual entirely.
Tourism booking phone line with AI reservation capture depositing structured bookings into the PMS.
Voice agent with payment handoff replaced after-hours lost bookings and morning voicemail triage.
Delivered by Epcotec Pty Ltd, Canberra
Insurance claims intake by phone with automated structured capture and straight-through assignment to adjusters.
Conversation-driven intake replaced the fax-and-call-back process and its week-long assignment delays.
Global telephony consolidation programme migrating twelve country sites onto one cloud platform with number porting.
Rolling regional waves with per-site acceptance replaced the single global cutover weekend gamble.
Case management application rebuild for adjudication teams, with workflow configuration admins control themselves.
Iterative delivery with fortnightly user testing replaced the annual release train and its change requests.
Delivered by Epcotec Ltd, Toronto
B2B marketplace application connecting distributors and buyers with quoting, ordering and integrated fulfilment status.
Type-safe full-stack build with preview environments replaced the outsourced waterfall specification cycle.
Mobile inspection application for building surveyors working offline in basements and remote regional sites.
Offline-first sync architecture replaced clipboards, then the spreadsheet upload cycle each Friday.
Delivered by Epcotec Pty Ltd, Canberra
Customer portal redesign with self-service billing, usage dashboards and support journeys measured end to end.
Product analytics-guided iteration replaced the annual redesign based on executive opinion alone.
Delivered by Epcotec Ltd, Vancouver
Insurance broker quoting application generating comparative quotes across carriers with binding and document issuance.
Real-time rating services replaced PDF quote sheets emailed back and forth with carriers.
Delivered by Epcotec Ltd, Toronto
Agronomy planning application for growers covering rotation, input budgets and seasonal yield records.
Field-tested progressive web app replaced paper paddock books and the desktop program nobody updated.
Delivered by Epcotec Pty Ltd, Canberra
Developer platform internal tooling: service catalog, deployment pipelines and incident tooling unified in one console.
Golden-path templates replaced bespoke per-team setups and the wiki pages documenting them.
Delivered by Epcotec Pty Ltd, Canberra
Equipment rental application with availability, damage capture, contract generation and integrated invoicing.
Composable commerce stack replaced the legacy monolith whose yearly licence threatened the budget.
Delivered by Epcotec Ltd, Vancouver
Continuing education platform with enrolment, credential tracking and bilingual content delivery for professional bodies.
Headless CMS with role-based authoring replaced the volunteer-maintained static site each semester.
Delivered by Epcotec Ltd, Toronto
Logistics visibility application tracking shipments across carriers with exception alerts and customer-facing status.
Event-sourced tracking core replaced carrier-website scraping scripts and the support team's status emails.
Delivered by Epcotec Pty Ltd, Canberra
Cloud landing zone with guardrails, network segmentation and workload onboarding for a regulated energy client.
Infrastructure as code with policy gates replaced ticket-driven provisioning and its approval queues.
Public sector cloud migration of citizen services with availability targets and accessibility compliance throughout.
Containerised workloads with progressive traffic shifting replaced maintenance-window deployments on legacy hosting.
Delivered by Epcotec Ltd, Toronto
Kubernetes platform build with multi-tenancy, cost showback and paved-road deployment for product teams.
Platform engineering product model replaced infrastructure tickets and weekly change advisory meetings.
Delivered by Epcotec Pty Ltd, Canberra
FinOps programme cutting cloud spend by a third through rightsizing, commitment planning and anomaly alerts.
Continuous cost telemetry replaced the quarterly bill review that explained nothing and changed less.
Observability platform with unified traces, logs and metrics and actionable alerting for on-call teams.
Structured SLO alerts replaced threshold-noise dashboards and the 3 a.m. pager roulette.
Delivered by Epcotec Ltd, Vancouver
Hybrid cloud architecture assessment and roadmap sequencing critical workloads without disruptive cutovers.
Six-month strangler roadmap with measurable exit criteria replaced the all-at-once migration proposal.
Delivered by Epcotec Ltd, Toronto
Sovereign cloud deployment for sensitive records with data residency controls and audited key management.
Compliance-as-code controls replaced screenshot evidence folders assembled before every audit cycle.
Delivered by Epcotec Pty Ltd, Canberra
Multi-cloud cost governance framework covering tagging, budgets, forecasts and executive reporting for a portfolio.
Automated showback replaced spreadsheet allocations argued over in each quarterly finance meeting.
Lakehouse foundation consolidating operational reporting onto governed tables with lineage and fresh hourly data.
Medallion pipelines with data contracts replaced nightly ETL jobs and their silent failures.
Delivered by Epcotec Ltd, Toronto
ML platform with feature store, experiment tracking and deployment pipelines for the pricing science team.
Continuous training with drift monitoring replaced quarterly model refreshes deployed by hand.
Delivered by Epcotec Pty Ltd, Canberra
Customer analytics warehouse unifying product, marketing and support signals with self-service semantic definitions.
Semantic layer with certified metrics replaced competing dashboards and the which-number-is-right debates.
Real-time personalisation pipeline serving recommendations within latency budgets at promotional traffic peaks.
Streaming feature computation replaced the batch recommender whose scores were always yesterday's.
Delivered by Epcotec Ltd, Toronto
Sensor data platform ingesting field telemetry for predictive maintenance models and operator dashboards.
Edge buffering with backfill replay replaced the polling agents that lost readings during outages.
Delivered by Epcotec Ltd, Vancouver
Model risk framework covering validation, monitoring and documented ownership for models influencing decisions.
Automated model evidence packs replaced screenshot compliance binders rebuilt before each regulator visit.
Security control automation programme mapping controls to evidence, generating audit packs continuously rather than annually.
Continuous compliance pipelines replaced the screenshot-collection scramble before every certification audit.
Delivered by Epcotec Ltd, Toronto
Application security programme with pipeline scanning, dependency policy and remediation SLAs the teams accepted.
Shift-left gates with fix guidance replaced the annual penetration test report nobody actioned.
Delivered by Epcotec Ltd, Vancouver
Identity programme consolidating access reviews, privileged accounts and joiner-leaver automation across business units.
Event-driven provisioning replaced spreadsheets of leavers and the quarterly attestation email chase.
Critical infrastructure risk assessment with obligations mapping and a remediation roadmap board approved.
Living risk register with automated control testing replaced the annual document updated once.
Delivered by Epcotec Pty Ltd, Canberra
AI governance framework covering model inventory, use-case review and incident response for deployed systems.
Risk-tiered approval workflow replaced ad-hoc sign-offs and the silent AI pilots nobody tracked.
Delivered by Epcotec Pty Ltd, Canberra
Linear optics component industrialisation programme moving photonic interconnect prototypes toward manufacturable, testable production designs.
Design-for-manufacture iterations with automated optical test replaced hand-aligned lab assemblies and tribal tuning.
Delivered by Epcotec Ltd, Toronto
Photonic signal path feasibility study with tolerance analysis, thermal modelling and costed component sourcing paths.
Simulation-first prototyping replaced the build-and-measure loop that consumed prototype budget blindly.
Delivered by Epcotec Ltd, Toronto
Applied research partnership delivering optics test instrumentation, characterisation procedures and documentation for pilot production.
Reproducible measurement pipelines replaced ad-hoc bench setups whose results could not be repeated.