2024: 64 engagements.

Provisioned national number inventory with SIP trunks, concurrent call routing and number porting project tracking.

Carrier-grade VoIP orchestration with template-driven trunks replacing media-office PBX patchwork.

Built a continuous compliance workspace mapping SOC 2 controls to automated evidence from cloud and identity systems.

Evidence automation pipelines replacing quarterly screenshot compliance binders and manual attestation chases.

Delivered by Epcotec Ltd, Toronto

Delivered a field service portal with technician scheduling, job checklists and customer notification workflows.

Mobile-first build with offline sync and staged rollouts replacing paper work orders.

Deployed a knowledge assistant answering policy questions with linked citations and reviewer approval trails.

Evaluation harness scoring citation faithfulness before prompts or models reach production.

Built a multi-region platform foundation with network segmentation, secrets management and workload isolation.

Terraform-managed foundations with drift detection replacing console-driven builds.

Built streaming ingestion pipelines moving operational events into a governed warehouse with freshness monitoring.

Streaming-first pipelines with schema contracts and automated quality tests replacing nightly batch jobs.

Delivered by Epcotec Pty Ltd, Canberra

Implemented interactive voice response menus with speech recognition, barge-in handling and bilingual call flows.

Versioned IVR flows with call-flow simulation tests replacing hardcoded telephony scripts.

Integrated land records and council notification services so assessment updates reached ratepayers automatically.

Subscription-based notifications with delivery retries replacing printed mail batch runs.

Delivered by Epcotec Pty Ltd, Canberra

Shipped an analytics dashboard product with embedded charts, usage metering and plan-based feature limits.

Component library with visual regression checks and progressive delivery behind feature flags.

Delivered by Epcotec Pty Ltd, Canberra

Ran threat modelling sessions and maintained a remediation backlog aligned to supply chain security guidance.

Modelling cadence with tracked findings and retest evidence replacing one-off report handoffs.

Built a call queue platform with skill-based routing, wrap-up codes and supervisor dashboards for contact centres.

Queue orchestration as configuration with load-tested concurrency replacing switch programming by phone.

Implemented a discovery assistant that clustered case documents and surfaced cited passages for reviewers.

Clustering quality benchmarks with reviewer sampling replacing manual document sorts.

Delivered by Epcotec Ltd, Vancouver

Rebuilt a customer onboarding portal with guided flows, document upload and status tracking end to end.

API-first services with contract tests replacing screen-scraped legacy workflow integrations.

Migrated legacy services into containers with autoscaling policies, readiness probes and staged releases.

Canary analysis gates with automated rollback replacing maintenance-window deployment rituals.

Delivered by Epcotec Ltd, Toronto

Automated number porting with carrier order tracking, port validation checks and customer-visible status milestones.

Porting orchestration through carrier APIs replacing emailed LOA and spreadsheet tracking.

Engineered activation pipelines syncing consent-safe customer segments into advertising and CRM destinations.

Consent-aware sync policies with destination drift checks replacing blanket exports.

Delivered by Epcotec Ltd, Toronto

Built an audit readiness hub tracking control owners, evidence freshness and open remediation items.

Live evidence freshness scoring replacing static binder assembly before audits.

Delivered by Epcotec Pty Ltd, Canberra

Delivered a customer account portal with subscription changes, invoice downloads and support ticket timeline.

Progressive cutover with mirrored traffic sampling and automated parity diffs replacing freeze windows.

Delivered by Epcotec Ltd, Toronto

Implemented call recording with retention policies, consent announcements and searchable transcription export for compliance teams.

Recording pipelines with retention automation replacing ad hoc media office tape archives.

Delivered by Epcotec Pty Ltd, Canberra

Delivered a triage copilot that prioritised inbound requests and drafted responses citing internal playbooks.

Ranked-reply evaluation with agent acceptance tracking replacing gut-feel prioritisation.

Delivered by Epcotec Ltd, Vancouver

Connected booking, payments and CRM systems into a single customer journey with shared identifiers.

Identity resolution with correlation IDs replacing duplicate customer records across systems.

Delivered by Epcotec Ltd, Toronto

Delivered an AI receptionist layer handling greeting, intent routing and warm transfer with live human fallback.

Conversation evaluation harness scoring routing accuracy before enabling autonomous answering.

Delivered by Epcotec Pty Ltd, Canberra

Modernised a field maintenance portal with work order tracking, parts lookup and technician handoffs.

Offline-first sync with conflict resolution tests replacing radio dispatch notes.

Delivered by Epcotec Ltd, Vancouver

Rationalised entitlements across cloud roles with least-privilege policies and quarterly access review automation.

Role mining with automated reviews replacing standing privilege accumulation.

Delivered by Epcotec Pty Ltd, Canberra

Provisioned SIP trunking across sites with failover routing, capacity planning and carrier-grade monitoring dashboards.

Managed SIP with automated failover tests replacing per-site trunk guesswork.

Standardised developer platforms with self-service databases, secrets injection and one-command environment creation.

Golden-path templates with paved-road docs replacing ticket-queued environment requests.

Delivered by Epcotec Pty Ltd, Canberra

Prototyped an agent copilot that suggested next actions from account history with cited signals.

Suggestion acceptance metrics in shadow mode before enabling proactive prompts.

Built an interactive voice response designer with reusable nodes, A/B branches and analytics on containment.

Declarative IVR definitions with simulation runs replacing consultant-edited menu scripts.

Delivered by Epcotec Ltd, Vancouver

Launched a marina and charters platform with seasonal availability, deposits and automated confirmations.

Calendar-driven availability with conflict detection tests replacing manual reservation books.

Built a real-time feature store feeding fraud models with point-in-time correct joins and backfills.

Point-in-time correctness tests with versioned feature snapshots replacing training-serving skew bugs.

Automated control evidence for access reviews and change management with auditor-ready exports.

Scheduled evidence pulls from identity and change systems replacing request chasing.

Deployed French and English voice menus with voicemail-to-email transcription for public-facing lines.

Localisation-tested voice prompts with versioned deployments replacing ad hoc recorded announcements.

Delivered by Epcotec Ltd, Toronto

Rebuilt a trades quoting workflow with site photo intake, margin rules and customer approvals.

Rules-as-data pricing with decision logs replacing gut-feel margin estimates.

Delivered by Epcotec Ltd, Vancouver

Centralised observability with structured logging, distributed tracing and SLO-based alerting across services.

OpenTelemetry instrumentation with SLO burn alerts replacing per-team log grepping.

Delivered by Epcotec Ltd, Vancouver

Built contact centre analytics streaming queue metrics, abandonment rates and service levels into operations dashboards.

Real-time metrics pipelines with anomaly alerts replacing end-of-week call reports.

Delivered by Epcotec Ltd, Toronto

Delivered a meeting intelligence assistant producing summaries with timestamped citations for legal teams.

Summary faithfulness scoring against transcripts gating every summarisation release.

Delivered by Epcotec Pty Ltd, Canberra

Implemented after-hours routing with on-call schedules, tiered paging and voicemail summaries for duty managers.

Schedule-driven routing as code replacing manual forwarding changes each evening.

Delivered by Epcotec Pty Ltd, Canberra

Built an incident communications toolkit with stakeholder templates, severity ladders and postmortem pipelines.

Blameless postmortem workflows with tracked actions replacing root-cause blame memos.

Delivered a filings console tracking statutory deadlines across jurisdictions with preparer assignments and reminders.

Deadline engine with reminder orchestration replacing wall calendar compliance tracking.

Delivered by Epcotec Pty Ltd, Canberra

Migrated site telephony onto managed SIP with DID inventory cleanup and documented call flows.

Strangler-pattern telephony migration site by site avoiding a big-bang cutover.

Delivered by Epcotec Ltd, Vancouver

Built asset performance pipelines feeding predictive maintenance models with telemetry windows and failure labels.

Windowed feature pipelines with label audits replacing reactive maintenance scheduling.

Delivered by Epcotec Ltd, Vancouver

Built a policy redline assistant that compared drafts against standards and cited each changed clause.

Diff-grounded generation with citation validation replacing manual redline compilation.

Delivered by Epcotec Pty Ltd, Canberra

Delivered an AI receptionist handling after-hours triage with intent routing, summaries and human handoff notes.

Call replay suites scoring containment and handoff quality before autonomy flips on.

Delivered by Epcotec Pty Ltd, Canberra

Built cost visibility dashboards with showback reports, savings plan tracking and rightsizing suggestions.

Automated showback reporting replacing spreadsheet-driven quarterly cost allocation meetings.

Delivered by Epcotec Pty Ltd, Canberra

Implemented container image signing and provenance checks with admission policies blocking unsigned deployments.

Supply chain attestation gates replacing manual image approval spreadsheets.

Delivered a trading-desk operations dashboard with workflow approvals, exception queues and audit trails.

Event-sourced state with replayable history replacing email approval chains.

Implemented observability for analytics pipelines with freshness alerts, row counts and failure dashboards.

Pipeline observability SLOs with paging rules replacing silent overnight failures.

Delivered by Epcotec Pty Ltd, Canberra

Deployed managed hunt groups and direct inward dialling ranges with inventory tracking and assignment workflows.

Number inventory as data with automated assignment replacing emailed provisioning requests.

Deployed a runbook assistant that answered on-call questions with linked postmortems and citations.

Retrieval precision dashboards reviewed weekly before answer changes shipped.

Delivered by Epcotec Ltd, Toronto

Produced business continuity assessments with recovery time objectives, failover runbooks and annual test results.

Failover runbook rehearsal with measured RTOs replacing untested continuity binders.

Delivered by Epcotec Pty Ltd, Canberra

Extended a partner portal with sandbox credentials, usage dashboards and interactive API documentation.

Generated docs from OpenAPI with mock servers replacing emailed integration PDFs.

Consolidated fragmented media-office PBX lines onto carrier SIP with centralised routing and a decommissioning plan.

Centralised routing governance with decommission checklists replacing scattered maintenance contracts.

Established vulnerability management workflows with severity triage, remediation SLAs and executive reporting cadence.

Scanner-integrated ticket flows replacing emailed vulnerability spreadsheet distribution rounds.

Delivered by Epcotec Ltd, Vancouver

Standardised account baselines with centralised identity, guardrail policies and environment template automation.

Policy-as-code with continuous audits replacing console-clicked baseline drift.

Delivered by Epcotec Pty Ltd, Canberra

Implemented supervisor tools with live queue views, whisper coaching and call barging for contact centre teams.

Real-time coaching APIs with permission-scoped sessions replacing wallboard-only monitoring.

Shipped a clinical guidelines assistant that answered care questions with cited references and version notices.

Version-aware retrieval with reference checking replacing outdated printed circulars.

Shipped a freight exception console surfacing delayed loads, dock conflicts and reroute options live.

Real-time exception tiles fed by carrier webhooks replacing morning status calls.

Delivered by Epcotec Pty Ltd, Canberra

Implemented third-party risk review workflows with tiered assessments, monitoring triggers and renewal tracking.

Risk-tiered vendor reviews with automated reminders replacing annual questionnaire floods.

Automated call quality monitoring with MOS scoring, packet loss alerting and carrier performance comparisons.

Telemetry-driven voice quality dashboards replacing complaint-driven troubleshooting phone tags.

Delivered an AI receptionist layer with business-hours awareness, call summaries and CRM transcript logging.

Conversation quality evaluation with transcript audits replacing anecdotal receptionist feedback.

Migrated legacy TDM circuits to SIP trunking with dual-running validation and staged circuit retirement.

Parallel-run circuit cutover with parity checks replacing big-bang telecom freezes.

Delivered by Epcotec Pty Ltd, Canberra

Delivered a permitting intake portal with application checklists, fee estimation and inspector scheduling.

Progressive delivery with traffic shifting and rollback drills replacing weekend cutover marathons.

Delivered by Epcotec Pty Ltd, Canberra

Rolled out softphone clients with presence, device provisioning automation and user self-service number assignment.

Zero-touch device provisioning profiles replacing manual handset configuration visits.

Delivered by Epcotec Ltd, Toronto

Consolidated fragmented departmental integrations onto a governed API platform with shared schemas and monitoring.

Shared schema contracts with consumer contract tests replacing undocumented interface expectations.