2026: 100 engagements.
In 2026 Epcotec delivered 100 engagements across Everywhere the work is. Every engagement is recorded below - sector, work delivered and how it was achieved. No client names, by policy; references are available on request. The full 734-engagement register lives on one page here.
Delivery volume is now more than a hundred engagements per year, across two entities and every practice area. The linear optics R&D group continues industrialising the published principle, and the delivery governance that started with six Edmonton surveys now scales across all of it.
2026 · 100 of 734 engagements recordedRebuilt claims triage around an agent platform with governed tool access and full decision audit trails.
Evaluation gates scored by automated rubrics replaced prompt-by-prompt invention on every release.
Delivered by Epcotec Ltd, Toronto
Deployed a voice AI receptionist handling after-hours calls, bookings, and warm transfers to on-call staff.
Replaced phone-tag intake with continuous transcript review and intent regression suites before go-live.
Delivered by Epcotec Ltd, Vancouver
Delivered a customer portal for trade bookings covering scheduling, payments, and technician dispatch views.
Trunk-based development with preview environments and AI-assisted review gates shipped value weekly.
Delivered by Epcotec Ltd, Toronto
Migrated a legacy desktop ERP client onto web services, cutting licence and desktop dependency costs.
Strangler-pattern API facade with contract tests let each screen move without a big-bang cut.
Delivered by Epcotec Ltd, Vancouver
Right-sized a container estate across three clusters, tagging spend and setting unit-cost targets per service.
Automated FinOps reviews with anomaly alerts replaced quarterly spreadsheet reconciliation meetings.
Delivered by Epcotec Ltd, Toronto
Stood up a feature store and model registry so churn scoring deploys on schedule with rollback.
Data contracts and drift monitors guard every handover from notebook prototype to production job.
Produced continuous compliance evidence for SOC 2 and ISO 27001 from pipeline telemetry, not screenshots.
Evidence automation wired into CI replaced screenshot audits and year-end evidence hunts.
Industrialised a bench optical sensing prototype into a manufacturable module with calibration and test jigs.
Structured R&D-to-engineering handover with reproducible builds replaced lab-only research that stalled at demo.
Assembled a compliant ICT tender response covering methodology, resourcing, and risk with reusable past-performance evidence.
Structured content library and compliance matrix automation cut drafting from weeks to days.
Took over monitoring, patching, and helpdesk triage for a regional workforce spread across two offices.
Delivery governance dashboards track SLAs across a hundred engagements instead of per-client email threads.
Delivered by Epcotec Pty Ltd, Canberra
Fine-tuned an intake assistant for service requests with retrieval grounded over current policy documents.
Grounding checks and citation enforcement retired manual answer review for first-line staff.
Rolled out automated appointment confirmation calling that reduces no-shows and frees reception for complex cases.
Call outcome analytics and consent handling embedded from day one, not retrofitted after complaints.
Delivered by Epcotec Pty Ltd, Canberra
Built a member self-service site with subscriptions, renewal flows, and an accessible design system.
Component library plus automated accessibility checks in CI kept WCAG conformance continuous, not episodic.
Delivered by Epcotec Pty Ltd, Canberra
Launched an internal engineering copilot with repo-scoped retrieval and sandboxed code change actions.
Agent platform with evaluation gates replaced ad-hoc prompt tweaking across every squad.
Delivered by Epcotec Pty Ltd, Canberra
Connected inventory, invoicing, and logistics systems so orders reconcile nightly without manual spreadsheet relay.
Event-driven integration with replayable queues replaced fragile nightly point-to-point file drops.
Delivered by Epcotec Pty Ltd, Canberra
Consolidated reporting across five source systems into a governed warehouse with certified executive dashboards.
Orchestrated pipelines with lineage and freshness checks retired hand-built reports nobody trusted.
Delivered by Epcotec Pty Ltd, Canberra
Extended a field-service mobile app with offline capture, photo evidence, and instant sync on return.
Contract-first APIs and device farm testing kept release quality stable across network conditions.
Wrapped a document-heavy onboarding flow in agents that verify identities and prefill application records.
Human-in-the-loop queues with audit trails meet regulator expectations without paper re-checking.
Delivered by Epcotec Ltd, Toronto
Unified three office phone systems onto one cloud platform with call routing and voicemail transcription.
Infrastructure-as-code telephony config with automated number tests replaced per-site manual PBX administration.
Delivered by Epcotec Ltd, Vancouver
Introduced golden-path templates so new services launch with logging, cost tags, and alerts preconfigured.
Paved-road platforms with policy-as-code checks stop drift before review rather than after incident.
Delivered by Epcotec Ltd, Toronto
Retired a mainframe batch interface by rebuilding it as documented REST services with monitoring.
Parallel-run validation compared old and new outputs for a month before cutover.
Delivered by Epcotec Ltd, Vancouver
Automated insurance claim summarisation with structured extraction feeding downstream adjuster workflows and monthly reporting.
Schema-validated outputs and golden-dataset regression runs guard accuracy before each deployment.
Delivered by Epcotec Ltd, Toronto
Hardened a customer-facing API estate with centralised auth, rate limits, and dependency scanning.
Continuous threat modelling sessions replaced the annual checkbox security review nobody reread.
Rebuilt a quoting tool as a responsive web app with saved proposals and signature capture.
Design tokens and storybook components let product iterations ship without visual regression churn.
Deployed demand forecasting models that feed replenishment planning directly, removing a weekly analyst spreadsheet.
MLOps pipelines with scheduled retraining and backtesting keep forecasts honest as seasons shift.
Cut contact-centre hold times with intelligent callback, skills routing, and queue abandonment analytics.
Real-time operations dashboards replaced weekly CSV exports and retrospective staffing guesses.
Built an agentic research desk scanning tender portals nightly and drafting prioritised opportunity briefs.
Scheduled agents with reviewer checkpoints replaced keyword alerts and manual triage boards.
Delivered by Epcotec Pty Ltd, Canberra
Transferred a fibre alignment algorithm from research notebook into versioned production firmware with acceptance tests.
Hardware-in-the-loop test rigs let engineering own code the lab previously guarded informally.
Shipped an internal approvals workflow replacing email chains with auditable, time-boxed escalation steps.
Low-code scaffolding with owned backend services balanced speed today against maintainability tomorrow.
Delivered by Epcotec Pty Ltd, Canberra
Integrated a scheduling platform with payroll so timesheets flow through without re-keying errors.
Idempotent sync jobs with reconciliation alerts replaced end-of-month manual correction marathons.
Delivered by Epcotec Pty Ltd, Canberra
Coached a support team onto an AI-assisted knowledge desk with answer drafting and escalation hints.
Weekly evaluation review against real transcripts tuned retrieval instead of chasing model swaps.
Delivered by Epcotec Pty Ltd, Canberra
Lifted a data-heavy workload to spot-and-reserved capacity mix, cutting monthly cloud spend materially.
Cost anomalies now page owners directly instead of surfacing weeks later on invoices.
Delivered by Epcotec Pty Ltd, Canberra
Deployed a voice AI receptionist for a clinics group handling triage questions and booking reschedules.
Guardrailed conversation flows with escalation to staff on any symptom-sensitive or distressed call.
Delivered by Epcotec Pty Ltd, Canberra
Scaled a document intelligence service from pilot to production workload with measured latency budgets.
Load-tested agentic chains and caching layers replaced optimism about throughput with evidence.
Built a compliance tracking dashboard for permits with deadline reminders and responsibility assignment.
Iterative fortnightly demos with real users replaced a monolithic requirements sign-off waterfall.
Delivered by Epcotec Ltd, Toronto
Prepared an organisation for cyber insurance renewal with asset inventory, access reviews, and incident runbooks.
Quarterly tabletop exercises turned the incident plan from shelf document into rehearsed muscle.
Delivered by Epcotec Ltd, Vancouver
Automated a regulatory data submission pipeline with validation reports generated before every filing window.
Reusable validation rules as code replaced copy-paste spreadsheet checks that drifted each quarter.
Delivered by Epcotec Ltd, Toronto
Replatformed an aging e-commerce backend onto headless services with a preserved storefront experience.
Feature-flagged cutover with synthetic order tests retired the old stack without downtime risk.
Introduced procurement copilots that summarise supplier contracts and flag renewal dates with clause references.
Citation-required answers and legal review sampling replaced reading every contract line by hand.
Modernised a support hotline with structured IVR, callback queues, and post-call satisfaction capture.
Conversation analytics now drive IVR redesign instead of gut-feel menu reordering twice a year.
Led a managed services tender response with pricing models, transition plan, and service catalogue.
Win-theme workshops and evidence reuse across a hundred engagements lifted proposal quality consistently.
Delivered by Epcotec Pty Ltd, Canberra
Delivered an operations console for depot logistics with live truck status and exception alerts.
Event-sourced state and replayable logs made incident forensics a lookup, not an interview.
Built an agentic incident triage assistant that correlates alerts and drafts first-response runbooks.
Evaluation gates on simulated incidents cleared the assistant before it ever paged a human.
Delivered by Epcotec Pty Ltd, Canberra
Characterised sensor drift across temperature ranges and delivered compensation software fit for field deployment.
Statistical acceptance criteria agreed with manufacturing replaced ad-hoc lab judgments at every gate.
Delivered by Epcotec Pty Ltd, Canberra
Wrapped a twenty-year-old scheduling database in read models powering a new planning interface.
Incremental strangler migration let planners switch screen by screen without parallel bookkeeping.
Delivered by Epcotec Pty Ltd, Canberra
Piloted agent-assisted quote preparation for brokers, assembling policy comparisons with source documents attached.
Retrieval evaluation against senior broker judgments gated the pilot before wider rollout.
Delivered by Epcotec Pty Ltd, Canberra
Consolidated scattered sandbox accounts into one landing zone with budgets, guardrails, and shared networking.
Self-service environments with automatic expiry killed the shadow cost of forgotten experiments.
Delivered by Epcotec Pty Ltd, Canberra
Trained nontechnical managers to run governed agent workflows for reporting, drafting, and policy lookup.
Playbooks with embedded evaluation checks turned enthusiasm into repeatable, auditable practice.
Built a single customer view joining CRM, support, and billing records with deduplication rules.
Entity resolution runs nightly with match-quality reports, replacing quarterly manual merge cleanups.
Delivered by Epcotec Ltd, Toronto
Created a booking marketplace for adventure operators with availability calendars and payment splitting.
Hexagonal architecture kept payments swappable when the acquiring bank changed mid-project.
Delivered by Epcotec Ltd, Vancouver
Deployed retrieval-augmented search across technical manuals with permissions-aware answers and freshness guarantees.
Chunking and reranking experiments scored on a held-out question set, not vibes.
Delivered by Epcotec Ltd, Toronto
Introduced outbound reminder calling for unpaid invoices and scheduled visits with human escalation.
Consent-aware dialling lists and outcome logging kept the campaigns compliant and measurable.
Delivered by Epcotec Ltd, Vancouver
Implemented zero-trust access for internal tools with device posture checks and short-lived credentials.
Automated access reviews from directory truth replaced the annual attestation email nobody answered.
Delivered by Epcotec Ltd, Toronto
Connected a customer portal to legacy billing through an API gateway with retry semantics.
Contract tests on every consumer change stopped silent breakage between teams and vendors.
Automated meeting-to-action extraction for project teams, syncing decisions into tickets with owners assigned.
Structured output validation feeds project systems directly instead of handwritten recap emails.
Ran endpoint fleet management, patch cycles, and onboarding automation for a growing professional firm.
Zero-touch provisioning and compliance baselines replaced ad-hoc laptop setup by whoever was free.
Built an internal developer portal exposing service ownership, runbooks, cost, and deployment status.
Backstage-style cataloguing made every service answerable without hunting through tribal knowledge.
Delivered overflow answering automation so seasonal call spikes never hit abandoned queues again.
Surge simulations in staging now gate capacity changes before the busy season starts.
Packaged an interferometry measurement routine into supported software releases with configuration control.
Research-to-production checklist with hardware calibration records replaced tribal handover between researchers.
Delivered by Epcotec Pty Ltd, Canberra
Built multilingual customer enquiry classification with automatic routing into regional queues and languages.
Per-language evaluation sets caught quality gaps a single benchmark had hidden for months.
Delivered by Epcotec Pty Ltd, Canberra
Migrated monolithic on-premise workloads into containerised services with blue-green deployment and rollback.
Terraform-managed environments with drift detection replaced console clicks and undocumented hotfixes.
Delivered by Epcotec Pty Ltd, Canberra
Replaced nightly file exports with event streaming so dashboards reflect changes within seconds.
Schema registry governance with compatibility checks stopped producers breaking consumers overnight.
Delivered by Epcotec Pty Ltd, Canberra
Built a trades quoting app with photo capture, priced templates, and customer signature on site.
Offline-first design with conflict resolution kept estimators working through regional coverage gaps.
Delivered by Epcotec Pty Ltd, Canberra
Stood up an internal agent gateway centralising model access, spend tracking, and safety policies.
One gateway with per-team budgets replaced departmental API keys nobody could audit.
Delivered by Epcotec Ltd, Toronto
Automated post-visit follow-up calling for clinics, collecting feedback and confirming next appointments.
Scripted consent and opt-out handling designed in from the first pilot, not after regulators asked.
Delivered by Epcotec Ltd, Vancouver
Ran penetration test remediation across web properties, closing findings with regression tests attached.
Fix-verification automation proves closure to auditors instead of screenshot galleries in folders.
Built a policy question assistant for HR with versioned document grounding and effective-date awareness.
Effective-date aware retrieval prevents answering from superseded policy versions during transitions.
Delivered by Epcotec Ltd, Toronto
Produced a cloud migration tender response with reference architecture, pricing bands, and delivery plan.
Response automation pulled validated architecture text from a governed library instead of retyping.
Rebuilt a reservation system with waitlists, capacity rules, and an operations dashboard for staff.
Domain-driven modelling with automated acceptance tests kept changing business rules testable.
Integrated point-of-sale with loyalty and marketing systems so customer recognition happens at checkout.
Idempotency keys and dead-letter queues made midnight batch failures a rerun, not a crisis.
Delivered by Epcotec Ltd, Toronto
Instrumented data quality checks across ingestion with alerting on schema breaks and volume anomalies.
Freshness and null-rate monitors replaced discovering bad data from downstream complaints.
Stabilised a multi-region telephony estate with monitoring, toll-fraud detection, and rate-card optimisation.
Anomaly detection on call patterns catches fraud in minutes rather than on the invoice.
Deployed an agentic content pipeline for catalogue enrichment with brand rules and review gates.
Editor checkpoints in the agent flow preserved creative control while cutting production time.
Delivered by Epcotec Pty Ltd, Canberra
Validated a photonic sensing concept through prototype iterations toward a manufacturable instrument design.
Stage-gated feasibility reviews linked research findings directly to engineering acceptance criteria.
Delivered by Epcotec Pty Ltd, Canberra
Standardised CI/CD across twelve repositories with shared pipelines, artefact signing, and provenance records.
Golden pipelines with supply-chain attestation replaced per-team scripts of varying age.
Automated lease abstract extraction for a property team, populating their system from scanned documents.
Field-level confidence scoring routes low-certainty pages to reviewers instead of blocking everything.
Delivered by Epcotec Pty Ltd, Canberra
Delivered a field inspection app for utilities with photo evidence, signatures, and offline reliability.
Automated regression on real device farms caught connectivity bugs before field crews did.
Migrated a support desk from on-premise PBX to cloud telephony with CRM screen-pop.
Cutover rehearsal in a shadow environment kept first-day disruption to a single rerouted call.
Delivered by Epcotec Ltd, Toronto
Modernised an order management integration layer, replacing scheduled scrapes with reliable webhooks.
Webhook signature verification and replay tooling replaced log-diving when deliveries went missing.
Built an agentic code migration assistant that drafts framework upgrades with runnable verification tests.
Each migration proposal must pass the suite before a human ever reviews it.
Delivered by Epcotec Ltd, Vancouver
Implemented continuous control monitoring for access, backups, and change management across cloud accounts.
Control failures surface daily in dashboards instead of annually in audit findings.
Delivered by Epcotec Ltd, Vancouver
Built a recommendation service with A/B experiment tooling and guardrail metrics wired into deployment.
Automatic rollback on guardrail regression replaced debate meetings about which metric moved.
Delivered by Epcotec Pty Ltd, Canberra
Delivered a French and English bilingual assistant for municipal service enquiries with source citations.
Bilingual evaluation suites validated both languages equally instead of English-first then translate.
Delivered by Epcotec Ltd, Toronto
Operated 24/7 answering services for trades with appointment capture and after-hours escalation protocols.
Voice AI handles first-line triage; humans join only for emergencies and judgement calls.
Built a subscription billing portal with proration, dunning emails, and finance reconciliation exports.
Property-based tests on billing edge cases eliminated the recurring month-end adjustment ritual.
Provided fractional IT leadership covering vendor management, security posture, and infrastructure roadmaps.
Portfolio governance reviews replaced firefighting meetings with a prioritised, funded improvement backlog.
Delivered by Epcotec Pty Ltd, Canberra
Consolidated four departmental applications behind a shared identity and notification service.
Shared platform services with versioned contracts replaced per-application duplicate user stores.
Delivered by Epcotec Ltd, Toronto
Deployed governed agent workflows for procurement with approval routing and spend limit enforcement.
Policy-as-code guardrails in the agent platform replaced exception emails and trust-based overrides.
Launched multilingual automated answering with language detection and handoff scripts per queue.
Transcript-driven tuning loops replaced guessing why callers abandoned at menu prompts.
Automated optical test benches with instrument control software and statistical pass-fail reporting.
Automated measurement pipelines replaced manual oscilloscope screenshots in the qualification record.
Rebuilt a legacy intranet as a modern SPA with search, governance, and departmental publishing.
Content model workshop and migration scripts retired thousands of stale pages automatically.
Responded to a government AI capability tender with governance, safety, and evaluation commitments.
Live delivery evidence from comparable engagements answered assurance questions with proof, not promises.
Delivered by Epcotec Pty Ltd, Canberra
Restructured a multi-account estate with consolidated billing views and predictable monthly cost envelopes.
Showback dashboards by team made cloud spend a design conversation, not a surprise.
Delivered by Epcotec Pty Ltd, Canberra
Automated student support triage, classifying enquiries and drafting responses for advisor approval.
Advisor approval queues with outcome tracking built trust before full automation was considered.
Delivered by Epcotec Pty Ltd, Canberra
Audited and rebuilt call routing for a national hotline, halving misdirected transfer rates.
Journey analytics on real call paths replaced assumptions drawn from the org chart.
Delivered threat modelling workshops and secure coding standards adopted across three product teams.
Threat models live in repositories beside code, reviewed in pull requests, not binders.
Delivered by Epcotec Ltd, Toronto
Linked a workforce platform with learning systems so completions update compliance records automatically.
Bidirectional sync with conflict rules replaced weekly CSV uploads and reconciliation emails.
Delivered by Epcotec Ltd, Vancouver
Built near-real-time dashboards for fleet operations streaming from vehicle telemetry into a lakehouse.
Streaming ingestion with schema evolution replaced nightly batch loads and stale morning reports.
Delivered by Epcotec Pty Ltd, Canberra
Delivered a multi-tenant agent platform with per-client isolation, evaluation dashboards, and audit exports.
Centralised evaluation harness lets one platform team govern quality across a hundred deployments.
Delivered by Epcotec Pty Ltd, Canberra
Closed the year with a portal modernisation delivering self-service renewals and reduced support volume.
Usage analytics guided which journeys to rebuild first instead of redesigning everything at once.
Delivered by Epcotec Ltd, Vancouver