2022: 14 engagements.
In 2022 Epcotec delivered 14 engagements across The AI and software pivot. Every engagement is recorded below - sector, work delivered and how it was achieved. No client names, by policy; references are available on request. The full 734-engagement register lives on one page here.
Fourteen deliveries, and the practice consciously pivots to where the demand is: AI platforms, product engineering, cloud rescue, data and MLOps, security, integration and voice. The delivery governance built over a decade (fixed scope, weekly demos, staging from week one) now ships software.
2022 · 14 of 734 engagements recordedDelivered a grounded RAG assistant answering policy questions from a government corpus marked PROTECTED.
Retrieval with permission inheritance replaced keyword search, citing sources on every answer.
Delivered by Epcotec Pty Ltd, Canberra
Built a citation-grounded assistant over regulations and guidance, cutting research time for analysts.
Hybrid retrieval with reranking replaced manual document hunts through folders and intranet pages.
Delivered by Epcotec Pty Ltd, Canberra
Shipped a records-question assistant with refusal behaviour when evidence is missing or restricted.
Evaluation harnesses scoring retrieval quality replaced vibes before each deployment to production.
Delivered by Epcotec Pty Ltd, Canberra
Rescued a stalled payments platform, restoring release cadence after years of failed change attempts.
GitOps rollout gates with progressive delivery replaced hand-assembled releases and midnight patching.
Delivered by Epcotec Ltd, Toronto
Stabilised flaky payment services by untangling configuration drift across long-lived environments.
Infrastructure-as-code reconciliation replaced hand-built servers and undocumented manual steps in runbooks.
Delivered by Epcotec Ltd, Vancouver
Rebuilt observability for a payments platform, tracing failed transactions across services in minutes.
OpenTelemetry traces and GitOps-enforced environments replaced guesswork debugging over shared terminal sessions.
Laid MLOps foundations for a forecasting product, from data contracts to deployment automation.
Model registries with automated retraining jobs replaced quarterly manual runs on a workstation.
Delivered by Epcotec Pty Ltd, Canberra
Built CI-tested feature pipelines feeding both training and serving from one versioned source.
Shared pipeline definitions with schema checks replaced notebook exports pasted into production jobs.
Ran threat modelling and code review across an AI feature set entering government trials.
Automated SAST and dependency scanning in CI replaced annual pen-test reports gathering dust.
Delivered by Epcotec Pty Ltd, Canberra
Assessed cloud posture for a regulated workload, mapping findings to obligations and fixes.
Policy-as-code scanning integrated with deployment replaced checklist audits done in slide decks.
Delivered by Epcotec Ltd, Toronto
Started product engineering on a customer-facing tool, shipping an MVP in weekly increments.
Product telemetry with experiment flags replaced roadmap-by-committee debates about what users want.
Delivered by Epcotec Pty Ltd, Canberra
Booted an internal platform product team, converting consulting artifacts into maintained source code.
Trunk-based delivery with feature branches merged daily replaced quarterly release trains and paperwork.
Delivered by Epcotec Pty Ltd, Canberra
Began engineering a voice assistant platform, wiring streaming speech recognition into service workflows.
Streaming ASR and TTS pipelines replaced IVR menu trees that trapped callers for years.
Delivered by Epcotec Pty Ltd, Canberra
Prototyped a conversational voice gateway handling live calls with structured handover to agents.
LLM orchestration over telephony replaced scripted call flows needing months of recording sessions.
Delivered by Epcotec Ltd, Vancouver